Clear, simple and
respectful

Who we are

This privacy policy explains how Ria’s Interiors Ltd collects and uses personal information when you contact us or use our website, riasinteriors.co.uk.

What information we collect

Depending on how you contact us, we may collect:

• Your name
• Phone number
• Email address
• Address or postcode
• Details about your enquiry
• Photos or measurements you choose to send us
• Order and appointment details if you become a customer

How we use your information

We use your information to:

• Reply to your enquiry
• Arrange appointments and surveys
• Prepare quotes
• Supply and fit products
• Keep records of orders and customer service
• Improve our website where analytics tools are used with your consent

Our lawful bases

We use your personal information where this is necessary to take steps at your request before entering into a contract, or to perform our contract with you if you place an order.

We may also use your information where necessary for our legitimate interests in running and improving our business, managing customer enquiries, keeping records, and handling complaints. Where we use optional cookies or send marketing that requires consent, we rely on your consent.

Photos you send us

If you choose to send photos of your windows or rooms, we will use them only to assess your enquiry, prepare recommendations, provide a quote, or plan installation. We would never use them for marketing without your explicit permission.

Who we share information with

We may share information where necessary with:

• Trusted installers
• Suppliers involved in fulfilling your order
• Website and email service providers
• Software providers used to run our business

We do not sell your personal information.

How long we keep information

We generally keep enquiry information for up to 12 months if it does not lead to an order. If you become a customer, we may keep relevant records for up to 6 years for accounting, tax, legal and aftercare purposes. We may keep basic suppression records longer where needed to honour opt-out requests.

Your rights

You may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information in some circumstances
• Object to certain uses
• Ask us to restrict how we use it

To exercise any of these rights, please contact us at ria@riasinteriors.co.uk or call 01733 462280.

Cookies

Our website uses essential cookies to function and may use optional analytics or marketing cookies where you have given consent. You can manage your preferences through our cookie settings at any time.

Complaints

If you have concerns about how we use your data, please contact us first and we will do our best to resolve it. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.