These terms apply to all quotations, orders, home consultations, supply and installation services provided by Ria’s Interiors Ltd.
These Terms & Conditions apply to all quotations, orders, home consultations, surveys, supply, delivery and installation services provided by Ria’s Interiors Ltd.
Ria’s Interiors Ltd supplies made-to-measure curtains, blinds, shutters, BlindScreen® systems and related window dressing products. These products are supplied to the customer’s individual measurements, choices and specifications.
By placing an order, paying a deposit, confirming an order verbally or in writing, or instructing Ria’s Interiors Ltd to proceed, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights.
| Business name | Ria’s Interiors Ltd |
| Registered address | 32 Thorpe Wood, Peterborough, PE3 6SR |
| Company number | 17121558 |
| VAT number | 516927961 |
| Website | riasinteriors.co.uk |
| Telephone | 01733 462280 |
| orders@riasinteriors.co.uk |
Most products supplied by Ria’s Interiors Ltd are bespoke, made-to-measure or manufactured to the customer’s exact requirements. This includes, but is not limited to, curtains, Roman blinds, roller blinds, Venetian blinds, vertical blinds, Perfect Fit blinds, shutters, BlindScreen® systems, tracks, poles and other made-to-measure window dressing products.
Under the Consumer Contracts Regulations 2013, goods that are made to the customer’s specification or clearly personalised may be exempt from the standard 14-day cooling-off period.
Once an order has been confirmed and materials, goods or manufacturing have been committed, cancellation, amendment or refund may not be possible unless the goods are faulty or your statutory rights apply.
An order may be confirmed verbally, in writing, by email, by message, by signed paperwork, or by payment of a deposit. Where verbal confirmation is given, we recommend this is followed up in writing to avoid misunderstanding.
If you wish to cancel or amend an order, you must contact us as soon as possible. If the order has not yet been placed with a supplier, cut, manufactured or otherwise committed to production, we will try to assist. However, once costs have been incurred, those costs may be deducted from any refund or may remain payable.
All quotations are based on the information available at the time they are issued. This may include measurements, room details, product choices, fabric selections, finishes, lining choices, control options, fitting requirements, delivery costs and any site conditions known to us.
Unless stated otherwise, quotations are valid for 30 days from the date issued. After this period, prices may need to be reviewed.
Prices are based on current supplier costs and the agreed specification. Prices may change if an order is delayed, amended, remeasured, re-specified, or if supplier costs, fabric availability, carriage charges or VAT treatment changes.
A quotation is not a confirmed order. An order is only confirmed once you have instructed us to proceed and the required deposit has been paid.
We reserve the right to correct genuine pricing errors or omissions before an order is accepted.
A 50% deposit is required to secure your order, unless agreed otherwise in writing.
The remaining 50% balance is due once the goods are ready for installation. We reserve the right to delay delivery or installation until full payment has been received.
Payment may be made by bank transfer, card payment or another agreed method. Bank transfer is our preferred method for larger orders.
Goods remain the property of Ria’s Interiors Ltd until paid for in full.
If payment is delayed, fitting may also be delayed. Ria’s Interiors Ltd is not responsible for delays caused by late payment.
Products are manufactured based on the agreed measurements and specification. We take care when measuring, surveying and advising, but the customer is responsible for confirming that the agreed order details are correct before the order proceeds.
By confirming your order, you accept the measurements, finishes, fabrics, product choices, operating options and specifications recorded for that order.
If customer-supplied measurements are used, those measurements are the customer’s responsibility. Ria’s Interiors Ltd cannot be held responsible for products not fitting correctly where customer-supplied measurements have been provided.
Where a final survey is required before ordering, products will not usually be ordered until that final survey has been completed and the relevant details have been confirmed.
New build properties, recently renovated homes or rooms still under construction may require a second check measure if floors, tiles, plastering, window boards, frames or decoration are not complete at the time of the first visit.
Before an order is placed, we may ask you to approve or confirm the key details. This may include product type, fabric, colour, finish, room, measurements, control side, fitting method, shutter split, louvre size, track type, pole choice, lining type and any special instructions.
It is the customer’s responsibility to check that these details are correct before instructing us to proceed.
Once an order is confirmed, changes may not be possible. Where changes are possible, additional costs may apply.
Customers must ensure safe and suitable access for installation. The fitting area should be clear, accessible and ready before our fitter arrives.
This includes removing fragile items, ornaments, furniture, toys, plants, personal belongings and any other obstructions from the working area where reasonably possible.
Walls, ceilings, window frames, door frames, recesses and floors may not be perfectly level, square or suitable for standard fixings. Adjustments may be required during installation.
Ria’s Interiors Ltd is not responsible for issues arising from structural conditions, hidden defects, weak plaster, poor fixings, uneven recesses, damp, movement, concealed pipes, concealed cables, damaged frames, blown plaster, crumbling masonry, tiles, lintels or other building-related problems.
Minor filling, decorating, plaster repairs, paint touch-ups or making-good are not included unless agreed in writing.
We take care when working in your home and aim to leave the working area clean and tidy. Our fitter uses separate indoor shoes for inside appointments where appropriate.
The customer must provide safe and reasonable access to the property for surveys, deliveries and installation appointments.
Please tell us in advance about parking restrictions, permits, stairs, lifts, gated access, building site rules, pets, alarms, tenants, other trades, difficult access or anything else that may affect the appointment.
If installation cannot proceed due to access issues, site readiness, unsafe conditions, customer availability, incomplete building work, other trades, lack of parking or any other issue outside our control, additional visits may be chargeable at our standard call-out or fitting rate.
If parking charges, permits, congestion charges or access costs apply, these may be added to the order where relevant.
Lead times are estimates only and may vary due to supplier schedules, manufacturing times, fabric availability, logistics, courier delays, import delays, weather, illness, holidays or other unforeseen circumstances.
Estimated lead times do not form a guaranteed installation date unless specifically agreed in writing.
Delays caused by suppliers, manufacturers, couriers, transport issues or circumstances outside our reasonable control do not automatically entitle the customer to cancellation, refund or compensation.
If you require products by a particular date, such as before moving home, before a holiday or before an event, you must tell us before placing your order. We will advise honestly, but we cannot guarantee third-party lead times unless confirmed in writing.
Minor variations in colour, texture, grain, weave, pattern placement, finish or shade are normal due to manufacturing processes, natural materials, fabric batches, lighting conditions and screen display differences.
Samples are intended as a guide. Finished products may vary slightly from sample books, swatches, showroom samples, photographs or digital images.
These normal variations are not considered defects.
Curtains, Roman blinds and fabrics may crease during transport and installation. They may need time, dressing and normal use before they hang at their best.
Blackout products can reduce light significantly, but unless specifically sold as a full blackout system, some light may still enter around edges, brackets, frames, recesses, cassettes or gaps.
Made-to-measure blinds are manufactured to the agreed measurements and specification. Once ordered or in production, they cannot usually be cancelled, amended, returned or refunded unless faulty or unless your statutory rights apply.
All corded and chain-operated blinds must comply with child safety requirements. Where cleats, tensioners, breakaway devices or other safety components are supplied or fitted, they must not be removed, altered or bypassed by the customer.
Customers must tell us about any children, vulnerable people, unusual access requirements or specific safety concerns before ordering.
Made-to-measure curtains and Roman blinds are manufactured to the agreed fabric, lining, heading style, measurements and specification.
Fabric shades may vary slightly from samples due to dye batches, screen display differences, room lighting and natural material variation.
Curtains may require dressing and time to settle after fitting. Some creasing, movement or natural fabric behaviour is normal.
Tracks, poles, finials, holdbacks, tiebacks, linings, interlinings and accessories are only included where stated on the quotation.
Shutters are bespoke products made to the agreed measurements, frame style, panel layout, louvre size, colour, tilt option and specification.
Once shutters have been ordered or manufacturing has started, they cannot usually be cancelled, returned or refunded unless faulty or unless your statutory rights apply.
Lead times vary depending on the manufacturer, material and supply route. UK-made shutters and imported shutters may have different lead times.
Shutters require suitable fixing points. Repairs needed to window frames, walls, reveals, plaster, tiles or surrounding areas are the customer’s responsibility unless agreed otherwise in writing.
BlindScreen® products are made to the agreed measurements and specification. They may include blackout, privacy, shading, thermal comfort or flyscreen options depending on the product chosen.
The customer is responsible for confirming the intended use so that we can advise on a suitable product.
As with other made-to-measure products, BlindScreen® orders cannot usually be cancelled, amended, returned or refunded once ordered or in production unless faulty or unless your statutory rights apply.
Some products may include motorisation, battery operation, remote controls, chargers, smart controls or electrical operation.
Unless specifically stated in writing, electrical work, wiring, fused spurs, sockets, chasing, making-good and electrician surveys are not included in our quotation.
Any required electrical work must be carried out by a suitably qualified electrician. We may recommend that an electrician checks suitability before ordering or fitting motorised products.
Where we agree to work with customer-supplied fabric, products, tracks, poles, parts or accessories, these are supplied at the customer’s own risk.
We are not responsible for defects, suitability, shortage, shrinkage, fading, flaws, incorrect specification or performance issues with customer-supplied materials.
Additional handling, checking, processing or making charges may apply where customer-supplied materials are used.
A 12-month warranty covers manufacturing faults and installation workmanship from the date of installation, unless a different manufacturer warranty applies or is stated in writing.
This warranty excludes misuse, accidental damage, forced operation, incorrect cleaning, damp, mould, condensation, water damage, pet damage, child damage, smoke damage, general wear and tear, third-party interference, alterations by others and failure to follow care guidance.
Manufacturer warranties vary by product and supplier. Where a product is covered by a manufacturer warranty, that warranty will apply subject to the manufacturer’s terms.
To make a warranty claim, please contact us using the details in Clause 25.
Customers are responsible for maintaining products correctly after installation.
Products should be used gently and in accordance with any care guidance, operating instructions or manufacturer recommendations provided.
Failure to follow care guidance may affect product performance and warranty cover.
Please contact us if you are unsure how to operate or care for a product supplied by Ria’s Interiors Ltd.
If you believe there is a fault, damage or problem with your order, please contact us as soon as possible.
Visible damage, shortages or incorrect items should be reported within 48 hours of delivery or fitting where reasonably possible.
Complaints should be sent to orders@riasinteriors.co.uk with your name, address, order details, photographs where helpful and a clear description of the issue.
We will review the issue and, where required, may arrange an inspection, supplier review, repair, replacement or another suitable resolution.
Please do not attempt to alter, repair, remove or refit a product yourself before we have had the opportunity to inspect it, as this may affect your warranty or our ability to resolve the issue.
We may ask to take photographs of completed work for our records, quality checks, social media, website or marketing.
We will not use identifiable photographs of you, your family or private personal details without permission.
If you do not want photographs of your fitted products used for marketing, please tell us.
Ria’s Interiors Ltd will provide services with reasonable care and skill.
Our liability is limited to the total value of the order, except where it would be unlawful to limit or exclude liability.
We are not responsible for indirect or consequential losses, including loss of profit, loss of opportunity, loss of enjoyment, inconvenience, loss caused by delays, or costs arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot legally be excluded.
Ria’s Interiors Ltd is not liable for delays or failure to perform due to events beyond our reasonable control.
This may include supplier issues, manufacturing delays, transport delays, courier problems, extreme weather, illness, accidents, road closures, strikes, shortages, import delays, power failures, acts of government, fire, flood or other events outside our control.
We may update these Terms & Conditions from time to time. The version that applies to your order will usually be the version available at the time your order is confirmed, unless a change is required by law.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
If you have any questions about these Terms & Conditions, your order, a warranty claim or a complaint, please contact:
| Business | Ria’s Interiors Ltd |
| orders@riasinteriors.co.uk | |
| Telephone | 01733 462280 |
| Website | riasinteriors.co.uk |
Questions about your order or these terms? We are happy to help.
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